Question 1

How do I make an initial appointment for my pet?

Accepted Answer

Initial appointments require a veterinary referral and a client intake form, as well as pertinent medical history. All of these items must be received before we can make your initial consultation.

Question 2

Why do I need a veterinary referral?

Accepted Answer

The state of Wisconsin requires us to obtain a veterinary referral from your primary veterinarian in order to provide services to your pet.

Question 3

How do I make a follow up appointment?

Accepted Answer

This can be done through text, email, phone, or at your appointment. We also have a convenient online scheduling portal (https://integrative.use2.ezyvet.com/external/portal/main/login#googtrans(en))for established rehab patients. Yearly renewal of your veterinary referral is required for long term rehab therapy.

Question 4

What is required to receive therapy?

Accepted Answer

1. Veterinary Referral Form—updated annually
2. Current Client Intake Form
3. Pertinent Veterinary Medical Records, including vaccination status
4. Your pet must not have any signs of illness (cough, diarrhea, vomiting, etc)

Question 5

What does “Low Stress” or “Fear Free” mean?

Accepted Answer

Our therapists employ techniques that help to minimize stress levels by enriching the environment and the way that they approach interacting with your pet.  Therapists may also use essential oils, pheromones, white noise, or light music in the room to provide a calming atmosphere when needed.

CORE is part of Integrative Veterinary Service, who offers Fear Free Training to the staff in an effort to decrease anxiety with our patients.

We are happy to discuss what might work best for your pet prior to coming in so that we can provide a positive experience for your family.

Question 6

What should I bring to my appointment?

Accepted Answer

• Any treats that you would like to use. Please note that out of respect for staff and client allergies Peanut Butter is prohibited for use in the rehab center.  We do have other nut butter options available.
 • Dogs must be on a leash. Pinch, prong, choke, and shock collars are prohibited for use in the rehab center.  Please bring your dog in a standard collar with a non-retractable leash for safety reasons. We will trade out leashes and collars upon entry if needed. You may also bring your dog in a harness.
 • Cats must be in a carrier.
 • Towel(s) for hydrotherapy.

Question 7

How long are the appointments?

Accepted Answer

• The initial consultation is 60 minutes.
 • Follow up appointments are approximately 30-45 minutes.

Question 8

Can my pet just come for underwater treadmill?

Accepted Answer

At this time all pets must go through the initial consultation to use the underwater treadmill at our facility.

Question 9

Can I bathe my pet after using the underwater treadmill?

Accepted Answer

We do not offer bathing services. However, a rinse tub may be available upon request. The Oasis Treadmill uses UV-light filtration which allows for a lower chlorine level.

Question 10

Are you open on the weekend?

Accepted Answer

We are open 9am-1pm on the first Saturday of every month for rehab appointments only. We are closed on Sundays.

Question 11

What is your cancellation policy?

Accepted Answer

We require a 24-hour notice of cancellation. Charges will apply for cancellations within the 24 hour time frame, or for no-show appointments.

Question 12

What is your late policy?

Accepted Answer

If you are late for your appointment, you will either need to reschedule or the session will be shortened. You will still be charged for the full session.

Question 13

What if I have an emergency after hours?

Accepted Answer

Please contact one of our recommended emergency clinics: 
 • Blue Pearl (Glendale): 414-540-6710
 • Blue Pearl (Oak Creek) 414-761-6333
 • Frontier Urgent Care (Greenfield) (262) 226-2055(https://www.google.com/search?q=frontier+urgent+care&oq=frontier+urgent&gs_lcrp=EgZjaHJvbWUqCggAEAAY4wIYgAQyCggAEAAY4wIYgAQyDQgBEC4YrwEYxwEYgAQyBggCEEUYOTIICAMQABgWGB4yCAgEEAAYFhgeMggIBRAAGBYYHjIICAYQABgWGB4yCAgHEAAYFhgeMggICBAAGBYYHjINCAkQABiGAxiABBiKBdIBCDE5ODNqMGo3qAIAsAIA&sourceid=chrome&ie=UTF-8#)
 • VCA Milwaukee Emergency Care for Animals (Milwaukee) (414) 543-7387(https://www.google.com/search?q=VCA+MECA&sca_esv=d38f0482d8f696ae&sca_upv=1&ei=_hXaZs31LfCzptQPp_2hoQo&ved=0ahUKEwjN7PnQ06yIAxXwmYkEHad-KKQQ4dUDCBA&uact=5&oq=VCA+MECA&gs_lp=Egxnd3Mtd2l6LXNlcnAiCFZDQSBNRUNBMg0QABiABBixAxiDARgNMg0QABiABBixAxiDARgNMgcQABiABBgNMg0QABiABBixAxiDARgNMg0QABiABBixAxiDARgNMg0QABiABBixAxiDARgNMg0QABiABBixAxiDARgNMgoQABiABBixAxgNMgcQABiABBgNMg0QABiABBixAxiDARgNSJMMUIwGWIQLcAF4AZABAJgBrQGgAcEDqgEDMC4zuAEDyAEA-AEBmAIDoAKlAsICChAAGLADGNYEGEfCAg0QABiABBiwAxhDGIoFwgIcEC4YgAQYsAMYQxjHARjIAxiKBRiOBRivAdgBAcICFhAuGIAEGLADGEMYyAMYyQMYigXYAQHCAgYQABgHGB7CAgsQLhiABBjHARivAcICBRAAGIAEwgIIEC4YBxgKGB6YAwCIBgGQBgu6BgQIARgIkgcDMS4yoAfHGA&sclient=gws-wiz-serp#)
 • WVRC (Waukesha): 262-542-3241

Frequently Asked Questions